What does it mean to be client-focused?
At GRP Capital, client-focused means understanding the specific needs and wishes of our clients. Every loan is different and every borrower is unique. We find out from our clients what the most critical aspects of their loans are and try to match them up with the best fit for their needs. We never try to shoehorn a square peg into a round hole!
Our Carolina clients worked closely with Senior Associate Ryan Dumas in order to purchase a new hotel, using the proceeds from a recent sale. The clients came to us after parting ways from a previous lender, who could not honor the terms the borrowers had signed up for.
Ryan said, “We always work as a team to help our our clients and this was no exception. The borrowers had a busy schedule including travel and so did the seller. But we stayed on top of lots of details. First, we collaborated on the personal financial statement with the buyers, to make sure it was accurate and showed good post-closing liquidity. Then our team helped make sure the PIP was accurate and had a realistic budget. Later we also worked very closely with franchise, insurance providers and lenders, all of whom had their own processes and their own requirements. And just to make things more complex, the borrowing group had several minor partners.”
What Does Client-Focused Mean?
• Know our client’s business. We take the time to know our borrowers. Before we try to match them with a lender, we know the strengths of their business plan, possible roadblocks to funding and their strengths as borrowers.
• Think Two Steps Ahead We plan your loan process from the time you make an inquiry to us until you sign your loan documents and get funded. We set a target date and determine what aspects of your loan could take the most time. Whether it is an old gas station that used to be on the corner of your property, a previous insurance claim or a couple of dings on a credit report, we are prepared.
• Quick and responsive communication We are known for our speedy response time. Our loan processors always return emails and phone calls quickly. Taking on a new loan is stressful, so we want fast, clear communication all the time. And even if our clients don’t know it, we have regular meetings about your loan twice a week to make sure we are making adequate progress.
Our GRP Capital team specializes in finding the right lender for each project. We save our clients time and money, as we research the best choices for their funding sources. Our experience allows our clients to find funding that is project-appropriate and will allow for sufficient cash flow. Whether you are looking to refinance or purchase, we would love to discuss your business plans with you. If you are considering becoming a first-time (or second or third time!) buyer, we can assist you.
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